Refund and Returns Policy
Shipping
All orders within the US are shipped via FEDEX with receipt confirmation and insurance. It takes approximately 5-7 business days for orders to be delivered. Packages shipped to a PO BOX will be shipped via USPS only. Orders will be shipped once payment is confirmed and cleared. International orders typically take up to 20 business days for delivery and are shipped via FedEx.
Domestic Shipping
Products ship within 5-8 days, orders are not processed on weekends and holidays. During sales/promotions, processing times may take up to 7 business days for orders to process. Processing times for wigs can take up to 14-25 business days. Any changes to orders after it is placed will incur an additional administration fee of $10.
International Shipping
All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you’ve placed your order you will be contacted by Customer Service to provide this information. International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer’s responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.
Exchange & Returns
Wigs, closures, and frontals are FINAL SALE. All sales are FINAL and there are no refunds allowed due to the exclusive nature and high appeal of our products. Customers are advised to complete exchange requests within 7 days of receipt in order to qualify for an exchange. Any exchange request not received within the specific time frame will be disqualified, The product must be sent back in the original condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, altered in any way (Original ties must remain intact as it was received by the customer). Contact me for inquiries on exchanges.
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW open items to be returned for the safety of all of our clients. We only accept returns on extensions that have not been opened, worn, or tampered with.
Payment Terms
Wigs, closures, and frontals are FINAL SALE. All sales are FINAL and there are no refunds allowed due to the exclusive nature and high appeal of our products. Customers are advised to complete exchange requests within 7 days of receipt in order to qualify for an exchange. Any exchange request not received within the specific time frame will be disqualified, The product must be sent back in the original condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, altered in any way (Original ties must remain intact as it was received by the customer). Contact me for inquiries on exchanges.
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW open items to be returned for the safety of all of our clients. We only accept returns on extensions that have not been opened, worn, or tampered with.
Customer Service & Support
We believe our customers are our biggest assets. Without you, there is no us. We provide you with loads of resources on our YouTube page (Gifty Parker) and social media platforms on how to care for you and your hair. In the event, you need to reach a live person, you are able to call our Customer Service number at 612-568-3155 or email us at [email protected].
